Much has been said about the up to 30% commissions that large delivery companies, like Uber Eats and DoorDash, take from restaurants in Quebec – at least for now. But, even in Montreal, there are a number of local services emerging as viable alternatives. Their business models range from cooperatives that return profits to restaurant members to online payment systems that outsource delivery to other local startups. Some charge a flat fee to restaurants, while others charge monthly payments or simply take a lower commission on orders.
Determining which service is best for diners in terms of price and ease of use may depend on their proximity to a given restaurant, whether they already know which restaurant they want to order from and how well the restaurants themselves are getting. the service. . Here is an overview of the local players in the Montreal delivery space to help diners navigate their options.
Not to be confused with UberEats, this Quebec-born company does not handle delivery itself or offer a consolidated website for users to browse. Instead, restaurants integrate the company’s web menu right into their website, meaning users don’t need to create an account to order like they would with many other third-party services.
As for delivery, it is either provided by the restaurant itself or by the local carpooling cooperative Eva (see below) and DoorDash Drive, with tips selected by diners going to the driver. The restaurants choose who pays the costs incurred by the delivery (depending on the case, depending on the distance or the order): the customer, himself or both. (When Eater tried the service, a flat shipping charge of $ 3.99 appeared at checkout.)
According to a sales document sent by Ueat to a Montreal restaurant, Ueat charges restaurants between about 27 cents and 89 cents per transaction, depending on volume, plus a monthly base fee of about $ 70. It doesn’t take a commission on orders, but it does charge an installation fee of $ 495, which could make it less accessible to small businesses who might not be able to pay the expenses up front, said the owner of this restaurant in Eater. Ueat told Eater, however, that the service “pays for itself” because their service helps “to increase the average bill by up to 40 percent.”
While it doesn’t have a searchable website to collect all the restaurants using its service, Chk Plz lists them on a free app. It also provides web menus so diners can order directly from a restaurant’s website. Delivery is handled by Eva, which is integrated into the Chk Plz platform and automatically called at checkout.
Chk Plz charges restaurants $ 30 per month plus 2.7% of each transaction and 30 cents per transaction with no setup fees. He adds Eva’s delivery charge at checkout, which averages out at $ 8.50 per delivery (usually ranges between $ 6 and $ 10). At checkout, diners can select the percentage of a tip that goes exclusively to the delivery driver.
This delivery service has a free application, such as Chk Plz, and a site of partner restaurants. He also coordinates delivery to Montreal via Eva, and will soon be offering bike delivery via Chasseurs Courrier (see below).
RestoLoco charges restaurants a fixed commission of 18% (13% plus a 5% platform transaction fee) and no monthly fees or setup fees. A restaurant-determined tip amount is automatically added at checkout, and users do not see the $ 2.95 delivery charge because it is included in the restaurant prices.
Like Chk Plz and Ueat, Pizzli offers contactless payment for restaurants and offers delivery via Eva in Montreal, Quebec and Saguenay. It charges 3% of each transaction with no setup fees or monthly fees, making it possibly the cheapest option for restaurants with a lower volume of take-out and delivery. Each restaurant chooses their own delivery costs and can decide how to display them at checkout. Some restaurants charge the fees to customers, some include the fees in their prices, and some subsidize the fees.
Pizzli does not have an app for diners, although its website aggregates all participating restaurants for diners to browse.
It is the only delivery option that performs both online payment processing and the delivery itself. Like Eva, Radis is a cooperative, with restaurants, drivers and consumers all having a say in how the business operates. However, it also has a website that brings together all of the participating restaurants – and an app is on the horizon, Radish co-founder Mansib Rahman told Eater.
Radis charges restaurants up to 20 percent per transaction, but returns profits to member restaurants in the form of rebates. The amount received is based on the sales volume. No delivery costs are charged directly to customers, unless the restaurant increases the prices of its menus to offset the delivery costs, which Rahman says only one has done so far. There is no setup fee for restaurants and they can choose to buy shares in the cooperative.
With over 1,000 drivers and 35,000 members, this local cooperative started out as a carpooling service and an alternative to driver-owned taxis, but now also delivers food. Her website features restaurants that use her service, but links to menus generated by Eva’s online payment partners or the restaurants themselves.
Eva’s popularity skyrocketed when she started partnering with Chk Plz, which automatically sends one of its drivers to restaurants to make deliveries at a base rate of $ 5 plus 50 cents per km and 25 cents per minute. Eva still works directly with some restaurants, who call the company every time they have an order to deliver, but the goal is to let payment services handle it. Eva is also currently in partnership with Ueat, RestoLoco and Pizzli.
Restaurants using the service include numerous delivery services with Chk Plz, Ueat, RestoLoco and Pizzli.
Depending on the rider-run delivery company, there are no setup fees or commissions for restaurants and delivery is at a flat rate of around $ 7 to $ 9 per delivery, which restaurants can choose whether to pass on – in part or in full – to their customers. Tips are shared among all riders, and although it is not officially a cooperative (which is an end goal of the business), there is profit sharing and riders have their say. to say about the way the business is run. And while the company can partner directly with restaurants, it is now also integrated with CHK PLZ.
A few caveats, however: Chasseurs Courrier does not have a centralized list of restaurants using the service – and even if it did, it wouldn’t be long, as most of its work is on parcel delivery, no food. In addition, the business is closed on Monday evenings, and even outside of COVID hours, Chasseurs Courrier does not deliver after 9 p.m. on the order to other delivery services.